III. Delivery

3.1. The delivery of orders made through the WWW.KENSOL.EU online store is carried out by DPD. All shipments have a different delivery time depending on the receiving destination and the conditions of the respective courier service.
3.2. Immediately after handing over the goods to the courier, “KENSOL Trading” Ltd. is released from the risk of damage/loss of the goods before delivery, which is transferred to the user/customer. Every shipment sent by “KENSOL Trading” Ltd. has the mandatory insurance against damage/loss.
“KENSOL Trading” Ltd. is not responsible for any delay if the event that the delay is due to a courier or other supplier.
3.2. Immediately after delivery, the goods should be carefully inspected by the user/customer, or a person authorized by him. Any damage should be reported immediately to “KENSOL Trading” Ltd. If it is found damage occurred during the transportation of the goods, “KENSOL Trading” Ltd. is not responsible for the damage to these goods. If an incorrect address, contact person and/or phone number are specified when submitting the order, “KENSOL Trading” Ltd. is not bound by any obligation to fulfill the order.

3.2.1.
When handing over the goods, the user/client or a third-party signs the accompanying documents. Anyone who is not the holder of the application but accepts the goods for delivery and is at the address indicated by the customer, is considered a third party. In case of refusal to receive the goods, except in the cases described below, the refusal is considered unfounded, and the Customer must pay the costs of delivery and return of the goods.
If the Customer is not found within the deadline for delivery to the specified address or access and conditions for delivery of the goods are not provided within this deadline, “KENSOL Trading” Ltd. is released from its obligation to deliver the goods requested for purchase.

3.2.2. When the delivered goods clearly do not correspond to the goods requested for purchase by the customer and this can be established by a simple inspection, the customer may request that the delivered goods be replaced with goods corresponding to the purchase request made by him within 24 hours of receipt. If goods are not available, Kensol Trading Ltd. Will return the paid amount.
3.3. Orders are processed within 5 working days.